Banks and customers: reputation clinch


What customer data is collected by the departments of financial monitoring of banks, and where does reputation management work? Which customers became not desirable, and transactions became suspicious? Do banks remain business partners or have they finally become another regulatory body? Today we were looking for answers to these questions during a round table that the Agency for Strategic Decisions ShiStrategies held in conjunction with the Financial Club.



In particular, ShiStrategies presented the results of their study of the influence of reputation on decision-making in the financial sector, in which both banks of all forms of ownership and their customers, companies from different industries, took part.